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How can we help you?

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Migrating your account to Carousell

 

Things you need to know about the migration.

  1. What will happen to my OLX account?
  2. How do I migrate my OLX account to Carousell?
  3. What will happen if I choose not to migrate my account?
  4. What will happen if I choose to do nothing?
  5. What information will be migrated?
  6. What information will NOT be migrated?
  7. What if I already have an existing Carousell account?
  8. Why was a new Carousell account created for me even if I did not register?
  9. Why am I receiving inquiries for my ads on Carousell even if I did not post on Carousell?
  10. I’ve already completed the migration flow, what’s next for me?

 

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 The following seller features will not be available starting July 11 2 pm:
(1) Sell or List; (2) Edit Ad; (3) Reactivate Ad; (4) Mark as Sold or Delete; (5) Promote or Refresh ad; (6) Buying Ad Slot Package (7) Buying OLX Gold; (8) Usage of paid features; and (9) Account Signup/Registration

 

  • What will happen to my OLX account?

You can continue to use OLX fully until July 9. On July 10 to July 14 we will be migrating accounts to Carousell, and as a result of this activity, the OLX platform can only be used for buyer inquiries (chat) and account checking. During this period, you will not be able to make additions or changes on your account, listings and paid products/features.

Starting July 15, OLX will merge with Carousell to form a single platform under carousell.ph. Users who will access olx.ph will be redirected to carousell.ph.

 

  • How do I migrate my OLX acccount to Carousell?

Starting June 17 we will prompt you to provide your consent to move your OLX account and all the information connected to your account, to the Carousell platform. With your permission we will transfer your user account details and ad listings to your existing (if available) Carousell account or a new Carousell account on July 15. Kindly note that chat history and payment transactions will not be included in the items we will migrate. Log in to your OLX account to start the migration process to Carousell.

 

  • What will happen if I choose not to migrate my account?

Should you wish to not migrate your OLX account, your OLX account will be deactivated on July 15 and your OLX Gold and ad listings (if any) will no longer be available. If you want to have a Carousell account, you will need to manually register on Carousell and recreate your ad listings.

If you choose not to migrate, your OLX Gold credits can be refunded. See instructions here.

 

  • What will happen if I choose to do nothing?

If you choose not to do anything by July 15, 2019, we will create a temporary Carousell account and move your OLX account (including listings, OLX Gold equivalent) to it. Please note that this will only happen if you had already agreed to our updated Privacy Policy. Otherwise, we will not transfer your OLX account to Carousell and your OLX account will be deactivated. Your OLX account will be kept secure at all times, and will not be transferred unless you agree that we do so.

Once we created a temporary Carousell account for you, will receive an SMS/email regarding your new Carousell account and how you can claim/activate your Carousell account. You can claim your temporary Carousell account until January 15, 2020. If not, your Carousell account and all data will be deleted permanently.  

If you have not agreed to our updated Privacy Policy, you can still do so at the same time you agree to migrate your OLX account.

 

  • What information will be migrated?

With your consent, only your account details (mobile number and/or email), ad listings (active and recently expired ads) and OLX Gold (converted to Carousell coins) will be migrated from OLX to Carousell.

 

  • What information will NOT be migrated?

Chat history, ad views and payment transactions/logs will not be included in the information we will migrate. Should you wish to keep a record, we recommend that you make a copy of your transaction history before July 14 by taking screenshots or recording it manually. We will also not migrate nor share your password with any other third party. You will need to create a new password for your Carousell account.

 

  • What if I already have an existing Carousell account?

If you agree to migrate, we will automatically merge your OLX account and Carousell account. This means that your ad listings will be transferred on Carousell and your OLX Gold will be converted to Carousell Coins on July 15. If your mobile number/email on OLX is the same as your mobile number/email on Carousell, then we match the two accounts. If those are different, you can manually choose your Carousell account.

 

  • Why was a new Carousell account created for me even if I did not register?

For your convenience and ease of migration to the Carousell platform, we created a temporary Carousell account which contains your ad listings and OLX Gold equivalent (if any). Please note that this is in accordance with our privacy policy and was only carried out if you previously agreed to it. Rest assured that your password is kept secured at all times and will not be transferred or disclosed to any third party. You may choose to claim your account on Carousell otherwise your account will be deleted by January 15, 2020.

 

  • Why am I receiving inquiries for my ads on Carousell even if I did not post on Carousell?

For your convenience and to ensure that you do not miss out on any opportunity to sell your product and/or services during the migration process, we created a temporary Carousell account which contains your ad listings and OLX Gold equivalent (if any).

Please note that this is in accordance with our privacy policy and was only carried out if you previously agreed to it. Rest assured that your password is kept secured at all times and will not be transferred or disclosed to any third party. You may choose to claim your account on Carousell otherwise your account will be deleted by January 15, 2020.

 

  • I’ve already completed the migration flow, what’s next for me?

Congratulations! You and your OLX account is now ready to move to Carousell on July 15, 2019.

If you don’t have an existing Carousell account, we will create one for you on July 15, 2019. You will receive an email/SMS from Carousell that confirms the creation of your new account and how to access it. Your OLX account (including ad listings, OLX Gold equivalent) will also be available in your new Carousell account. Reminder: if you made an account on Carousell with your OLX email/mobile number before July 15, it will be treated as a separate account.

If you have an existing Carousell account that you nominated or matched, you will receive an email/SMS from Carousell that confirms the transfer of your OLX account (including ad listings, OLX Gold equivalent). When you log in to your existing Carousell account, you will be able to see your OLX account details already.

For now, you can still use your OLX account. Just note that any changes you made on your account will also be reflected in your account that will be migrated on Carousell.

 

Should you have any concern, please contact our Support Team at support@olx.ph.